How to Contact Pinerest Support for RSS Feed?

Pinterest’s RSS feed feature is a fantastic way to automate pin creation and keep your content flowing. However, like any automated system, it can sometimes encounter hiccups. You might find yourself facing issues like pins failing to generate, receiving error messages in your inbox, experiencing frustratingly slow pin creation, or even dealing with duplicate pins. When these problems arise, reaching out to Pinterest Support is often the most effective solution.

This guide provides a clear and concise walkthrough of the steps required to contact Pinterest Support specifically for RSS feed-related problems.

1. Navigate to the Contact Page:
   • Open your web browser and go to: https://help.pinterest.com/en/contact?page=overview_page_1
2. Select the Relevant Category:
   • On the “Overview” page, find the section labeled “Creators and Creative Tools.”
   • Click on “Create or edit Pins.”
   • Click the “Continue” button.
3. Specify the Pin Type:
   • When asked, “What type of Pin are you creating or editing?”, choose “RSS Feed.”
   • Click the “Continue” button.
4. Provide Your Personal Information:
   • On the “About You” page, fill in the following details:
     • First Name
     • Last Name
     • Username
     • Email Address
   • Click the “Continue” button.
5. Describe the Problem:
   • On the “The Problem” page, provide a detailed description of your issue viz. Pins are not getting generated, or slow generation of pins, or duplicate pins
   • Crucially, include the “Link to the Pin or board ” related to your problem. This is essential for Pinterest Support to investigate.
   • Click the “Continue” button.
6. Provide Device and Browser Details:
   • On the “Details” page, select the device and browser you are using. This helps Pinterest troubleshoot compatibility issues.
   • Click the “Continue” button.
7. Upload Supporting Media:
   • If you have screenshots or videos that illustrate the problem, upload them on the next page. This visual evidence can greatly assist Pinterest Support.
   • Click the “Continue” button.
8. Review and Submit:
   • Carefully review all the information you’ve provided.
   • If everything is accurate, click the “Submit” button.
9. Check Your Email:
   • You will receive an automated email from Pinterest Support.
   • Read this email thoroughly.
   • If the email instructs you to reply, do so promptly. Replying ensures that your ticket is reviewed by a Pinterest Support staff member.

Legacy Contact Method (For Users with Older Interfaces):

1. Navigate to the Contact Page:
   • Go to: https://help.pinterest.com/en/contact
2. Select Categories:
   • Choose “Features and settings” then “Pins”.
   • On the next page select “Missing pins” and click “Continue”.
3. Provide Contact Details:
   • Fill in your contact information and click “Continue.”
4. Subject and Description:
   • In the subject, write: “No pins are generated using RSS feeds.”
   • Optionally, provide a brief description of the issue.
5. Pin Creation Status:
   • Under “Are you trying to create a Pin, or is the Pin already on Pinterest?”, select “New Pin.”
6. Board URL:
   • Under “Link to the Pin, board or account”, enter the relevant Board URL and click “Continue.”
7. Continue Through Remaining Steps:
   • Leave other sections unaltered and click “Continue” until you reach the submit page.
8. Submit and Check Email:
   • Submit the form.
   • Reply to the automated email to ensure your ticket is reviewed.